Update - We're planning with an additional chiller unit sized equally as of Q1/2026 following implementation of 160kW additional cooling. The architecture will have two distinct water cycles running independently as well as powering Rack Room B in the future too. For now our top priority is to be prepared for the upcoming heat wave, which is forecasted > 13th July 2025, where temperatures will likely hit +40°C again. Cooling vendors are involved to carry out necessary works ASAP.
Jul 04, 2025 - 15:29 UTC
Update - 331kW Rental Chiller has been ordered and will be implemented as of Thursday 10th July 2025 together with two seperate inside units.
Jul 04, 2025 - 09:48 UTC
Update - Planning of the implementation is in progress together with the landlord and rental company.
Jul 03, 2025 - 11:57 UTC
Update - Dear Customers,

we have activated direct freecooling, decreasing temperature spin and stabilizing aircon units. We'll keep this incident open to report about the additional cooling capacity implementation.

Jul 02, 2025 - 19:56 UTC
Monitoring - Dear Customers,

we're currently experiencing increased cold aisle temperatures across the data-hall. The issue is caused by excessive outside air temperature, which was peaking at 40,5°C in Langen today, causing chiller inefficiency. We're in contact with chiller rental partners in order to increase capacity by three times of the current one by next week till end of September 2025. Unfortunately the excessive heat wave we're currently experiencing is causing us unexpected additional thermal load our air condition units are having issues dealing with.

We're on-site in the datacenter and monitoring the situation to keep the environment stable as much as possible.

Jul 02, 2025 - 18:06 UTC
Access Control ? Operational
90 days ago
100.0 % uptime
Today
Air Conditioning ? Operational
90 days ago
100.0 % uptime
Today
Environmental Monitoring ? Operational
90 days ago
100.0 % uptime
Today
Public Grid Power Supply ? Operational
90 days ago
100.0 % uptime
Today
Emergency Power Generator ? Operational
90 days ago
100.0 % uptime
Today
Uninterruptible Power ? Operational
90 days ago
100.0 % uptime
Today
Darkfiber Digitalrealty FRA16 Operational
90 days ago
100.0 % uptime
Today
Darkfiber Equinix FR7 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 5, 2025

No incidents reported today.

Jul 4, 2025

Unresolved incident: Increased Cold Aisle Temperatures.

Jul 3, 2025
Resolved - The issue is resolved. We still have load transfered on the emergency generator and transferring back in the next 30 minutes.
Jul 3, 15:13 UTC
Monitoring - Emergency Generator is still running and providing power since about 90 minutes.
Jul 3, 14:57 UTC
Update - Dear Customers,

the issue is still present and we have all cooling units except one running on generator. Temperature should have stabilized already.

Jul 3, 13:54 UTC
Identified - We have identified a power outage on L2 being related to a power grid issue. Servers continued being operational through UPS and Generator.
Jul 3, 13:18 UTC
Jul 2, 2025
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Resolved - Dear Customers,

we would like to report temperatures have decreased overall throughout the data hall. We're currently awaiting delivery for 30th June of equipment to increase cooling capacity Room A at 60%. Once the equipment arrives, we will make sure the same is installed directly. Thanks for your understanding.

Jun 25, 18:56 UTC
Monitoring - Dear customers,

we're currently experiencing a increased cold aisle temperature due to a simultaneous incident on different air condition units, currently peaking at 27 instead of 25 degrees celsius according to our measurements. The failure has been already resolved and our staff is actively monitoring as well as investigating the issue. Due to the failure, temperature in cold aisle may have been temporary higher due to air condition units causing a thermal unexpected situation with increased supply air temperature.

Jun 25, 16:56 UTC
Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.